Nationally we have, 21,600 highly trained volunteers support the delivery of our work. Our volunteers come from all sorts of backgrounds and help with everything we do.
If you would like to Volunteer for Carmarthenshire Citizens Advice please follow the link below.
I am currently a telephone operator for the Money Advice Line and also a trainee face-to-face adviser. I began training last year around October, which consisted of several different modules.
The modules varied in topics such as what the Citizen's Advice Bureau does, how one can find and utilize information efficiently, how to deal with clients face to face and some skills that are both applicable for a position in the CAB and for life in general, such as how to find key information from a conversation and how to prioritize actions. I found the training very useful, as it was changed topics and study areas quickly enough so that no topic felt like it overstayed its welcome whilst equally being informative and in-depth enough that each training day left an impact.The majority of the focus of the overall training was how to deal with clients and what it is we can offer said clients as a service.
My current roles are two-fold. On two days of the week I am a phone operator for the Money Advice Line, my role involves answering phone calls, registering clients' details on the system if they are currently not registered, making appointments to see debt advisors if that's the appropriate option and some basic secretarial duties.
On one other day of the week I am a face-to-face advisor, my roles including talking to clients face to face and finding out what they need assistance with after their initial interview with a Gateway Assessor. From there my role is either to give advice (using AdviserNet) about what a client needs to do, or who to contact, or if they need assistance, to fill out a form or phone someone one their behalf.
I enjoy both roles, as they offer two rather different experiences. One offers the chance to deal with organization and other related challenges whereas the other offers the chance to get better at dealing with the public and learning to notice problems from a conversation.
I am enjoying my time and find the work both engaging and rewarding.